Refund Policy

Last Updated: January 20, 2026

Change of provider on 31 October 2026

From 31 October 2026, VesselAPI will be provided by Solward Kft. (Solward Korlátolt Felelősségű Társaság, 2000 Szentendre, Gesztenye utca 14., Hungary, registered with the Budapest Környéki Törvényszék Cégbírósága under 13-09-248364). Solward Kft. takes over these terms and becomes the data controller for account data.

If you register or continue to use VesselAPI after 31 October, you accept the transfer. These Terms and Conditions stay in force with Solward Kft. as the provider, and any other change to them will be announced at least 30 days before it applies. Questions go to support@vesselapi.com.

14-Day Money-Back Guarantee

Our Guarantee

We offer a 14-day money-back guarantee on all subscriptions. If you're not satisfied with our service for any reason, you can request a full refund within 14 days of your purchase. The guarantee covers subscriptions; one-time satellite credit packs are non-refundable, as stated at the point of purchase.

How to Request a Refund

To request a refund, simply contact us:

Refunds are typically processed within 5-10 business days and will be credited to your original payment method.

Subscription Cancellation

You can cancel your subscription at any time. Upon cancellation:

  • Your subscription will remain active until the end of your current billing period
  • Automatic renewal will be stopped

Contact Us

If you have any questions about our refund policy, please contact us:

Cintia Kapui, trading as VesselAPI

Calle San Millan 25

29013 Málaga, España

Email: support@vesselapi.com